Account Help

Get help with your library account and your PIN. Ask about lost items.

  • PIN: Library staff can reset your PIN. Call us at (615) 862-5800, or visit a library location and ask a staff member for help.
  • Renewals: We cannot renew materials by email. Call the library to renew items or login to your account to renew online.
  • Lost Items: If a returned item is still checked out on your account, contact the branch where you returned the item. Find your branch phone number in the Library Directory.
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